Technical Support Specialist for Intuitive Surgical

il y a 6 jours

Bordeaux, Nouvelle-Aquitaine, France Intuitive Surgical Inc Temps plein

About the Position

We are seeking a Technical Support Specialist for Intuitive Surgical to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and expertise for our network systems and software applications.

Key Responsibilities

  • Provide technical support and troubleshooting for network connectivity problems, user access, and general software application support
  • Support pre and post-sales activities as a technical subject matter expert, including conference calls with C-level executives, DPO, Net/Sec Engineers, Legal, and Clinical
  • Work closely with Product Support and Engineering to increase the products' effectiveness, usability, and serviceability
  • Gain a solid understanding of Intuitive products, services, and company policies, processes, and procedures

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related discipline; or 5+ years equivalent experience acceptable working in a customer support center environment, preferably in the medical device industry
  • Knowledge of network operations, configuration, and troubleshooting TCP/IP, Router skills, VLANs, VPN technology, Firewall skills, and NAT/PAT address translation
  • Familiar with cybersecurity best practices and data privacy and protection regulations, such as GDPR
  • Excellent communication and customer-facing skills, with the ability to discuss technical information with a wide range of audiences

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