Strategic Client Relationship Manager
il y a 4 semaines
Position Overview
Katoen Natie is seeking a dedicated Key Account Manager to enhance our operations and support our rapidly expanding business unit.
Key Responsibilities:
- Manage and nurture relationships with key clients, ensuring exceptional service delivery and satisfaction.
- Oversee the legal compliance of all logistics activities undertaken for clients.
- Establish strong rapport with customers to foster loyalty and retention.
- Act as the primary source of customer and market insights for your assigned accounts.
- Regularly assess and report on the profitability of client accounts.
Additional Duties:
- Ensure adherence to contractual obligations by both the client and the organization.
- Negotiate contract renewals and additional services as required.
- Identify the critical needs of clients and develop an annual key account strategy to provide outstanding service.
- Conduct annual customer satisfaction surveys and implement action plans based on feedback.
- Maintain ongoing communication with clients to stay attuned to their evolving preferences.
- Ensure accurate invoicing on a monthly basis.
- Prepare annual budgets and provide financial performance updates in management reports.
- Hold full P&L accountability for assigned accounts.
Essential Tools:
- Monthly management meetings
- Volume assessments and forecasts
- KPI tracking
- Issue tracking logs
- Legal and contract oversight
- Customer satisfaction assessments
- Management reporting
- Communication strategies
Candidate Profile:
- • Key Attributes: Committed, Sociable, Analytical, Strategic Thinker, Versatile
- • Education: Bachelor’s degree in economics or equivalent experience
- • Willingness to travel as needed
- • Proficient in English and French, with additional languages considered an asset
- • Advanced skills in Excel and PowerPoint
- • Basic negotiation and financial analysis capabilities
Experience Required:
- Minimum of 5 years in a relevant role
What We Offer:
- • A stimulating position within a leading, dynamic organization that values a straightforward culture.
- • A role with significant responsibility and diverse challenges.
- • A competitive salary package.
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