Key Account Manager
il y a 2 jours
About the Role
Katoen Natie is seeking a highly skilled Key Account Manager to join its team in Saint-Martin-de-Crau, France. As a Key Account Manager, you will be responsible for developing and maintaining strong commercial relationships with key clients, ensuring the quality of services provided, and driving business growth.
Key Responsibilities
- Develop and execute a strategic plan to grow and maintain key client relationships, ensuring high levels of customer satisfaction and retention.
- Monitor and ensure compliance with contractual agreements, negotiating and renegotiating contracts as needed.
- Conduct annual customer satisfaction surveys and develop action plans to address any issues.
- Collaborate with internal stakeholders to ensure seamless delivery of services and products to clients.
- Manage and analyze key performance indicators (KPIs) to drive business growth and improve operational efficiency.
- Develop and maintain a deep understanding of client needs and preferences, providing tailored solutions to meet their business objectives.
- Ensure accurate and timely invoicing, as well as regular financial reporting to stakeholders.
Requirements
- Minimum 5 years of experience in a commercial or business development role, preferably in a logistics or supply chain industry.
- Strong analytical and problem-solving skills, with the ability to think critically and strategically.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Advanced Excel and PowerPoint skills, with the ability to analyze and present complex data.
- Basic negotiation and financial analysis skills, with the ability to drive business growth and improve operational efficiency.
What We Offer
- A dynamic and fast-paced work environment with opportunities for growth and development.
- A competitive salary package and benefits, including a comprehensive health insurance plan.
- A chance to work with a leading company in the logistics and supply chain industry, with a strong commitment to innovation and customer satisfaction.
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