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Customer Experience Leader
Il y a 2 mois
Armonia Hospitality, a subsidiary of the Armonia group, offers a new multiservice model based on human values.
As a true start-up coupled with the strength of an international services group: innovation capacity, involved teams and resources, a welcoming DNA and an impeccable well-being.
Armonia Hospitality puts human values at the heart of its challenges, that is, YOU.
Your commitment is the key to our success. By joining us, you become a full member of the Armonia Hospitality team and actively participate in the excellence of our services, the development of your skills and the construction of your career.
MissionAre you recognized for your seriousness, your relational skills and your impeccable service sense? Well, this job is made for you
We are looking for a Hospitality Manager to work with our client and, in this capacity, you will be responsible for ensuring the following missions:
- Foster a sense of community on the site by responding to various requests and ensuring they are handled in a timely manner.
- As a true reception and concierge manager, ensure and supervise missions related to welcome and concierge services.
- Conduct quality evaluations on the entire scope of services.
- Perform preventive site tours and ensure the well-being of occupants.
- Process and follow up on requests for interventions on all site services.
- Propose and organize events and animations.
- Facilitate links between different services and conviviality among colleagues.
- Ensure direct relations with Client interlocutors in relay of the Team Leader.
- Manage the web interface available to the client and ensure the update of documentation.
- But also:
- Monitor the evolution of services and update procedures.
- Guarantee the good application of safety, security and environmental guidelines.
- Report on your activity.
Based on one of our client sites, you are the image of our company and represent the values of the enterprise.
- Operational experience in the universe of work environment/services.
- Good knowledge of computer tools/pilot tools and reporting tools.
- Positive attitude, collector, producer, manager, the hospitality manager knows how to take the initiative.
- Impeccable service sense, he is capable of ensuring multiservice performance evaluations.
- Team management, federate intervenants around a common objective, customer satisfaction.
- Good communicator and writing skills.
