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Customer Experience and Operations Leader
il y a 1 mois
The Customer Experience and Operations Leader will be responsible for leading operational activities within their teams/portfolio to ensure business objectives are met efficiently and effectively. The individual will advocate, support, and deliver Sirva strategy.
The Customer Experience and Operations Leader will oversee a large and diverse portfolio of clients, exemplifying Sirva's core values and leadership behaviors at all times. Key responsibilities include coaching CXO Managers to increase their knowledge, skills, and competence, developing and improving procedures and practices, and setting goals to meet client and company targets.
Key Responsibilities:
- Develop and implement initiatives to achieve continuous development and improvement.
- Manage staffing in line with budgeted/actual volumes, focusing on efficiencies and lowering the cost to serve.
- Ensure data integrity across all Sirva systems.
- Act as the go-to point for final client or assignee escalations.
- Support operational meetings at a local level with the client.
Requirements:
- University education relevant to international business/mobility desirable.
- Minimum 5 years' relocation experience at a management level.
- Experience of living and working abroad, highly desirable.
- Thorough knowledge of the company, its products, and processes, and diverse business functions.
