Customer Experience Specialist
il y a 1 semaine
At Ingka Centres, we're on a mission to revolutionize the shopping centre industry by creating unforgettable experiences for our customers. We're looking for a talented Customer Experience Specialist to join our team and help us achieve this goal.
About the Role
As a Customer Experience Specialist, you'll be responsible for creating and implementing innovative solutions to enhance the customer journey across all touchpoints. You'll work closely with our Customer Experience Leader to deliver day-to-day customer experience activities, leverage customer experience expertise, and knowledge of standards on local and different markets. Your goal will be to create a seamless and personalized experience for our customers, making every interaction enjoyable, memorable, and impactful.
Key Responsibilities
- Develop and implement customer experience strategies to enhance the customer journey across all touchpoints.
- Collaborate with our Customer Experience Leader to deliver day-to-day customer experience activities and leverage customer experience expertise.
- Work with local agencies to plan, develop, and promote marketing events and campaigns across all media channels.
- Drive and improve the customer journey and experience in partnership with IKEA Retail, enhancing IKEA's presence both online and offline in the Meeting Place.
- Cooperate with external partners to identify and implement innovation projects or initiatives in the Meeting Place, supporting local innovation projects that uplift Meeting Place unique customer experiences, co-creation, and operations optimization.
- Engage customers in promoting sustainability, showcasing the vision and benefits of our sustainability program, and encouraging visitors to adopt healthier and greener lifestyles.
Requirements
- Background in customer experience, customer service, marketing, business administration, or a related field.
- Understanding of general and digital communication trends and ability to turn them into practice.
- Knowledge of how to manage digital/interactive solutions, direct marketing tools, and internal digital platforms.
- Agile with the creation/execution and follow-up on effective local digital communication based on global guidelines and campaigns.
- Preferable experience in social media management and social media listening/caring, as well as knowledge of search engine functioning.
- Passion for customer service and customer relations.
- Experience in commercial properties operations (shopping centres, hotels, etc.) is a plus.
- Great communication and interpersonal skills, with the ability to build and maintain a system of strategic business connections.
- Fluency in both French and English languages, both written and spoken.
What We Offer
At Ingka Centres, we offer a wide range of development opportunities to people from different backgrounds and walks of life. We're committed to diversity and disability, and we strive to create an inclusive, mixed, and caring environment. In addition to your base salary, you'll receive many benefits, including a 13th month bonus, an IKEA/Ingka Centres Bonus that rewards team performance, a retirement savings plan, a supplementary pension financed by Ingka Centres, an advantageous company health insurance plan, a healthy and varied lunch for less than 3€, and a 15% discount on your purchases at IKEA.
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