Retail Excellence Specialist

il y a 3 semaines


Paris, Île-de-France Max Mara Fashion Group Temps plein
Retail Excellence in Store

The Retail Excellence in Store role is responsible for driving the achievement of assigned objectives, focusing on Digital Retail and Customer Experience projects. The successful candidate will implement and complete projects assigned by the Store Manager and the Retail Excellence office of the Head Quarter.

Key Responsibilities:
  • Develop and implement Digital Retail and Customer Experience projects to enhance the store experience.
  • Collaborate with the Retail Excellence office to provide structured feedback on project progress.
  • Ensure the development of the shop team through continuous training and coaching.
  • Maintain a high level of customer service, adhering to company guidelines.
  • Ensure the best consumer experience in all touch points, leveraging digital technologies.
Requirements:
  • Excellent oral and written knowledge of French and English.
  • Knowledge of another foreign language is a plus.

About Max Mara Fashion Group:

Max Mara Fashion Group is a leading Italian clothing company, founded in 1951. Our organisational structure is based on 44 Departments, including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, and BI. We value diversity and inclusivity, and welcome applications from candidates with diverse backgrounds and experiences.


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