Emplois actuels liés à Technical Account Manager, AWS France - Courbevoie, Île-de-France - AWS EMEA SARL (France Branch) - G48
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Technical Account Manager, AWS France
Il y a 2 mois
AWS EMEA SARL (France Branch) - G48 is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing exceptional support to our customers in the Financial Services industry, ensuring their cloud journey is successful and their business goals are met.
Key Responsibilities- Develop trusting relationships with customers, understanding their business needs and drivers, and providing monthly/quarterly metrics and assistance with pre-launch planning.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting processes for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations, and architecture reviews.
- Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
- Work with customers across all levels, from developers to C-Suite executives.
- Collaborate across multiple functions within AWS, including Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.
What We Offer- A dynamic and inclusive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- The chance to work with a talented team of cloud technologists.
- Access to ongoing training and mentorship programs.
- 3+ years of experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
- Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
- Able to communicate effectively in French and English within technical and business settings.
