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Overnight Guest Services Associate
Il y a 2 mois
Overview
Courtyard by Marriott seeks a dedicated Overnight Guest Services Associate to provide exceptional service and support to our valued guests during the evening hours. This role is crucial in ensuring a seamless and memorable experience for every visitor.
Responsibilities
- Warmly welcome and assist guests with check-in and check-out procedures, providing clear information about hotel amenities and services.
- Proactively address guest inquiries and requests, resolving issues efficiently and professionally to ensure their satisfaction.
- Maintain a well-organized reception area, ensuring all necessary supplies are readily available and the environment is clean and inviting.
- Collaborate effectively with other departments, such as housekeeping and maintenance, to coordinate guest needs and maintain smooth operations.
- Process cash transactions accurately and securely, adhering to established procedures and protocols.
- Prepare wake-up calls and breakfast orders for guests, demonstrating attention to detail and a commitment to exceeding expectations.
Company Culture
At Courtyard by Marriott, we foster a culture of teamwork, excellence, and guest satisfaction. We are committed to providing our associates with opportunities for growth and development within a supportive and dynamic environment.
