International Trainer Travel Retail CDI H/F

il y a 4 semaines

Paris, Île-de-France Shiseido Temps plein

Fragrance Trainer Travel Retail EMEA

CDI H/F

Who we are ?

Shiseido, a leading cosmetics company founded in Japan, is now a global beauty group with a presence in over 120 countries and regions. With a rich history spanning 150 years, Shiseido is committed to innovation and excellence in the fields of skincare, makeup, and fragrances.

Our mission, "Beauty Innovations for a Better World," guides our actions and decisions. We value "People First," "Diversity," "Art & Science," "Japanese," "Uncompromising Quality," and "Omotenashi." Shiseido EMEA, based in Paris, oversees the global activities of our fragrance brands, including Issey Miyake, Narciso Rodriguez, Serge Lutens, Shiseido Fragrances, and Zadig&Voltaire, as well as our skincare brands, Ulé and Gallinée.

Key responsibilities :

  1. Contribute to the performance development of Travel Retail teams (Beauty Consultants) in order to offer our consumers a unique in-store experience (60%):
  • Analyze and identify the training needs of the points of sale where training activities should be conducted, in collaboration with Retail Managers
  • Organize and deliver training during annual and regional conferences for BCs
  • Train Beauty Consultants, promoters, and Generic Staff at airports based on their specific needs
  • Train new recruits on the complete catalog and sales techniques using a blended-learning format
  • Coach the Top 20 BCs to meet brand requirements in terms of service and experience
  • % travel required within the zone
  1. Adapt and develop training presentations and digital training tools (20%):
  • Collaborate with international teams to adapt tools based on training needs and the Travel Retail target audience
  • Collaborate with the Shiseido Travel Retail team to develop specific modules to enhance the expertise of sales associates
  • Manage the feed and back office of the e-learning platform and application
  • Develop training videos for major product launches
  1. Reporting and budget monitoring (20%):
  • Assist the Retail Excellence Manager in budget management (create POs, manage invoices
  • Develop reports after each training session and share feedback and best practices during monthly meetings with sales representatives

Profile :

Required experience :

  • Minimum 6-8 years of experience in a training department (conducting training/coaching) in the cosmetics and perfume industry
  • Sales experience is a plus
  • Fluent in English (90% of BC/Trainer trainings are conducted in English

Desired skills :

  • Strong communication, leadership, and energy: comfortable with public speaking, with experience in conducting multiple trainings and events
  • Pedagogical skills, methodology, and rigor
  • Ability to manage projects and work in a team
  • Digital experience
  • Boutique/field sales experience
  • Creativity and curiosity about the luxury industry and its professions
  • Both business and consumer-centric oriented
  • Excellent proficiency in the Microsoft Office Suite
  • Fluent in English
  • Frequent travel within the zone is to be expected (60% of the time

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