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Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAbout Our CompanyAt Dassault Systèmes, we're committed to powering smarter treatments and healthier people through our innovative solutions.The RoleWe're seeking a seasoned Technical Support Engineer to join our team. As a technical expert, you'll be the primary interface between first/second line support and core engineering teams. Your primary...
Technical Support Specialist
Il y a 2 mois
We are seeking a highly skilled Technical Support Engineer to join our team at Medidata. As a Technical Support Engineer, you will be the primary contact between first/second line support and core engineering teams, handling work requests that have been routed for diagnosis and implementation.
Key Responsibilities- Provide technical support to internal and external customers, managing work requests that describe issues, software bugs, or customer problems.
- Develop diagnostic and corrective SQL scripts to resolve customer problems or identify existing scripts or patches that must be applied.
- Distinguish between application database, operating system, network, and hardware problems, taking ownership of issues through to resolution.
- Reproduce technical problems, diagnose causes, identify temporary and interim-term solutions, and communicate status updates to clients.
- Debug applications and log any newly identified resolutions.
- Participate in weekend on-call rotation for important issues escalation.
- Present complex technical information to non-technical audiences.
- Increase subject matter knowledge on Medidata products.
- Bachelor's degree in Computer Science, Information Systems, or Life Sciences, or equivalent engineering experience.
- Experience with SQL (MySQL, PostgreSQL, MSSQL).
- 3-5 years of experience working in a regulated environment.
- Basic experience with Ruby, Java, and HTML code.
- Experience with application debugging.
- Experience approaching a problem from different angles, analyzing pros and cons of different solutions.
- Experience creating system documentation and meeting multiple team and customer goals independently and in a deadline-sensitive fashion.
Medidata offers a competitive salary range of $79,500 to $102,906, as well as a comprehensive benefits package, including medical, dental, life, and disability insurance, 401(k) matching, flexible paid time off, and 10 paid holidays per year.
We are an equal opportunity employer and welcome applications from diverse candidates. We will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
