Technical Support Specialist
il y a 3 semaines
Technical Support Specialist Job Description
About Dassault Systèmes:
At Dassault Systèmes, we are dedicated to providing innovative solutions that help our customers achieve their goals.
About the Team:
The Customer Support team is a critical component of our organization, providing timely and effective support to our customers. As a Technical Support Specialist, you will be the primary point of contact for customers with technical issues, working closely with our engineering teams to resolve complex problems.
Responsibilities:
- Provide technical support to customers via phone, email, and web-based platforms
- Collaborate with engineering teams to diagnose and resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
- Participate in on-call rotation to provide support during off-hours
- Stay up-to-date with product releases and updates to provide accurate and effective support
Requirements:
- 3-5 years of experience in a technical support role
- Strong understanding of database concepts and SQL
- Experience with Ruby, Java, and HTML
- Excellent communication and problem-solving skills
What We Offer:
A competitive salary range of $79,500 to $102,906, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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