Technical Support Specialist
il y a 4 semaines
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers, managing work requests, and developing fixes or SQL scripts to resolve customer problems.
Key Responsibilities
- Provide technical support to internal and external customers via phone, email, or in-person
- Manage work requests, including diagnosing and resolving issues, and escalating complex problems to senior engineers
- Develop and implement fixes or SQL scripts to resolve customer problems
- Participate in weekly on-call rotations for important issues escalation
- Present complex technical information to non-technical audiences
- Provide accurate and complete problem resolution documentation for future reference and management reporting
Requirements
- Bachelor's degree in Computer Science, Information Systems, or Life Sciences, or equivalent engineering experience
- Fluent in English (written and spoken)
- Experience using Incident Management or Project Management software
- Experience with multiple integrated software products/services
- Query/modify data using SQL scripts and SQL training/work experience
- Experience with Git, Visual Studio, Virtual Machines, Excel, Postman, or any API/REST client
- Experience with API/web services and C#
- 3+ years of experience working with customers to resolve complex issues
What We Offer
Dassault Systèmes offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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