Customer Success Associate

il y a 1 jour


La Cayenne de Seudre, Nouvelle-Aquitaine, France Hostinger Temps plein

Become a part of Hostinger's global team and contribute to the success of our customers.

This role is perfect for individuals who are eager to deepen their understanding of the IT world while developing exceptional communication skills. As a Junior Technical Customer Success Specialist, you will play a vital role in empowering customers to achieve online success.

Key responsibilities include:

  • Providing timely assistance to customers via live chat and tickets
  • Applying problem-solving skills and resourcefulness to address technical issues
  • Serving as a true ambassador by fostering customer obsession and encouraging online growth
  • Daily polishing technical expertise through hands-on experience
  • Delivering impactful work on a global scale

What we're looking for in a candidate:

  • C1 or native English proficiency for effective communication with customers and the team
  • Excellent Spanish language skills for seamless customer interactions
  • High IT curiosity and technical understanding
  • Ability to multitask and handle multiple customer inquiries simultaneously
  • Strong emotional intelligence and empathy
  • Proactive and results-driven approach
  • Hunger for growth and learning

We offer a competitive salary, which reflects the national average in Lithuania (around $2,200 per month). This amount may vary based on individual qualifications and experience.

Around 40 hours of work per week, including some flexibility to accommodate different time zones. We prioritize your well-being and strive to create a healthy work-life balance.



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