Guest Services Ambassador
il y a 4 semaines
Te Arikinui Pullman Auckland Airport is seeking a charismatic Guest Services Agent to deliver an exceptional guest experience from the moment of arrival. As a key member of our Front Office team, you will be responsible for creating a warm and welcoming atmosphere, ensuring guests feel valued and remembered.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a passion for delivering outstanding customer service. If you are a self-assured, sociable individual with a love for Aotearoa, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide passionate, knowledgeable, and friendly service to both external and internal guests at all times
- Accurately and promptly check guests in and out of Pullman Auckland Airport, ensuring a smooth experience
- Brief our non-Accor ALL members on the features and benefits of the loyalty program and assist them in signing up
- Use your charisma and love for Aotearoa to create an unforgettable guest experience from the very first encounter
Qualifications:
- Experience in a Front Office or Reception role in a medium to large Hotel is preferred, but not essential
- Excellent at time management with excellent written and verbal communication skills
- Able to collaborate effectively with the team while thriving in a fast-paced environment
What We Offer:
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn
- Work Your Way - Flexibility to ensure a work life balance
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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