Customer Service Ambassador
il y a 4 semaines
Welcome to the Warmth of Accor
As a Customer Service Ambassador, you will be the first point of contact for our guests, setting the tone for an unforgettable experience at our 5-star hotel. With a friendly and energetic demeanor, you will create a memorable first impression and ensure seamless arrival for our guests.
Your Key Responsibilities
- Provide exceptional care to guests, ensuring their needs are met with professionalism and discretion.
- Assist with baggage services, handling guests' belongings with care and delivering them promptly to their rooms.
- Extend exceptional care to VIP and elite guests, attending to their specific needs and preferences.
- Engage in genuine conversations with guests, listening to their stories and creating peak moments through human connection.
- Share the cultural significance and the story of Te Arikinui Pullman Auckland Airport, highlighting its unique heritage and benefits.
What We Look for in Our Ideal Candidate
- A people person who excels at initiating conversations and making others feel a sense of belonging.
- Able to fluently and confidently interact with guests from diverse backgrounds, including those who speak different languages.
- Preferably experienced in a Receptionist/Guest Service Agent role or Front Office within the hospitality/hotel industry.
- Embodying our 5-star hospitality from the first greeting, creating unforgettable moments, and leaving a lasting impression.
And the Benefits
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn
- Work Your Way - Flexibility to ensure a work life balance
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Meals on shift
- Paid Parking at Auckland Airport
- Paid Birthday Leave
- Paid Wellness Leave
- Refer a Friend Incentive
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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