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Senior Technical Support Specialist
Il y a 2 mois
At Dassault Systèmes, we are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support to our internal and external customers.
Key Responsibilities:- Provide technical support and guidance to customers on application issues, software bugs, and customer problems.
- Manage work requests and develop fixes or SQL scripts to resolve customer problems.
- Participate in weekly on-call rotations and take calls from VIP customers for urgent issues.
- Distinguish between application database, operating system, network, and hardware problems and take ownership of issues through to resolution.
- Present complex technical information to non-technical audiences and provide accurate and complete problem resolution documentation.
- Bachelor's degree in Computer Science, Information Systems, or Life Sciences, or equivalent engineering experience.
- Fluent in Mandarin (written and spoken).
- Experience using Incident Management or Project Management software.
- Experience with multiple integrated software products/services.
- Query/modify data using SQL scripts and SQL training/work experience.
- Experience with Git, Visual Studio, Virtual Machines, Excel, Postman, or any API/REST client.
- Experience with API/web services and C#.
- 3+ years of experience working with customers to resolve complex issues.
Base pay is one part of the Total Rewards that Dassault Systèmes provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of our non-sales positions are eligible for annual bonuses. We believe that benefits should connect you to the support you need when it matters most and provide best-in-class benefits, including medical, life, and disability insurance; paid time off; paid sick leave; Employee Assistance Program; and paid parental leaves.
We are an equal opportunities employer and welcome applications from all qualified candidates. Applications will be accepted on an ongoing basis until the position is filled.
