Food and Beverage Operations Manager
il y a 3 jours
Job Summary:
We are seeking a highly skilled and experienced Food and Beverage Manager/Director to join our team at Hilton Worldwide, Inc. The successful candidate will be responsible for managing the operations of all Food and Beverage outlets, ensuring exceptional guest and member experiences, and working within budgeted guidelines.
Key Responsibilities:- Manage all Food and Beverage Outlet operations to deliver an excellent guest and member experience.
- Maintain exceptional levels of customer service and ensure compliance with brand standards.
- Recruit, manage, train, and develop the Food and Beverage team.
- Manage guest queries in a timely and efficient manner.
- Work within budgeted guidelines in relation to Food, Liquor Costs, and Payroll.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Develop menus with other members of the Food and Beverage team.
- Accountable for monthly stock takes.
- Incentivize team members to maximize sales and revenue.
- Carry out annual and mid-year appraisals with Managers under your responsibility.
- Evaluate guest satisfaction levels with a focus on continuous improvement.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Be environmentally aware.
- Assist other departments wherever necessary and maintain good working relationships.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Management and/or supervisory Food and Beverage experience.
- Able to meet financial targets.
- Ability to comply with all Food and Beverage brand standards.
- Ability to work under pressure.
- Excellent grooming standards.
- Willingness to develop team members and self.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
About Hilton Worldwide, Inc.
Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
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