SAP Training Specialist

Il y a 2 mois


Paris, Île-de-France Hermès Temps plein

About the Role

Hermès is seeking a highly skilled SAP Training Specialist to join our team in a large-scale project aimed at improving the performance of our Retail supply chain and Store Operations through the implementation of Retail SAP.

Key Responsibilities

  • Assess and support the update of impact assessments on new processes, responsibilities, or functionalities during the deployment phase and for specific changes requests.
  • Support Business Process Owners and Business Owners in their domain, ensuring a strong change approach.
  • Support the change management plan, ensuring a successful deployment approach that helps stakeholders to understand and communicate easily.

Change Management, Adoption & Training

  • Prepare change materials such as change impact analysis, brainstorming, anchor activities of understanding, and anchor activities of evaluation.
  • Keep detailed records of procedures and actions available in the tools, making sure it is easy to understand and anticipate main user questions.
  • Assist in the design of the change strategy, using process books, user training paths, and deployment strategies.

Training Materials Design

  • Participate in training design framing and review workshops to act as the link between business teams, IT teams, and change teams.
  • Design the conception of training materials (presentations, online tutorials, videos, e-learning storyboards) and provide inputs to ensure training content is relevant, practical, and aligned with end-users' roles and responsibilities.
  • Create or update training materials for existing tools related to the project and to new tools.

Training Delivery

  • Conduct engaging training sessions, workshops, webinars for trainers, key-users, and end-users.
  • Coordinate logistics for on-site/remote training sessions.
  • Facilitate hands-on exercises and provide ongoing support to trainees.

Change Management, Adoption & Training – Monitor and Optimization

  • Define and follow Adoption KPIs.
  • Monitor training effectiveness through assessments and feedback.
  • Identify areas for improvement and adjust training materials accordingly.
  • Maintain documentation and reports to track progress and measure training impact.
  • Propose follow-up KPIs and activities to ensure sustainment.

Profile Requirements

  • Fluent in English (C1 level).
  • Familiarity with luxury, supply chain, and/or merchandising, and store operations concepts, processes, and systems.
  • Minimum of 2 years of experience, preferably on international projects in store operations, supply chain, or IT implementation.
  • Strong competences to make knowledge transfer (understand the subjects and explain them).
  • Strong knowledge of instructional design principles and training methodologies.
  • Excellent analytical, communication, and interpersonal skills.
  • Proficiency in IT systems such as SAP and CEGID.

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