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Customer Success Manager

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About Us

Insider is a pioneering B2B SaaS company that empowers businesses to drive growth through innovative customer experience solutions. Our AI-native platform enables marketers to deliver personalized experiences, predict future behavior, and unlock peak productivity and efficiency.

Job Description

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our technology, and identifying opportunities to drive growth and value.

Key Responsibilities:

  • Develop and maintain key account plans to drive client success and growth
  • Collaborate with cross-functional teams to ensure seamless client onboarding and support
  • Provide proactive feedback to the team on market trends, unmet needs, and opportunities for growth
  • Establish trusted adviser relationships with clients to ensure their overall satisfaction with our services and technology
  • Plan strategies to help clients meet their objectives and prioritize and drive resolution on escalated customer issues

Requirements:

  • University degree in Business, Marketing, Engineering, or related fields
  • Strong communication skills in English and French
  • 4 years of relevant work experience in customer-facing customer success, account management, or strategic consulting
  • Digital marketing-related experience in a customer-oriented position
  • Ability to collaborate and build strong relationships with customers, especially at the executive level
  • Superior project and time management skills
  • Passion for testing, measuring, and improving outreach and follow-up effectiveness
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A chance to work in an international, diverse, and inclusive environment
  • Access to a limitless network of professionals worldwide
  • A chance to become a Shareowner through our Shareowner System
  • Opportunity to gain a solid understanding of basic web concepts and digital marketing
  • Access to 16,000+ online courses on the LinkedIn Learning platform
  • Space to share your skills through training sessions and workshops
  • Fun team activities and a relaxed dress code

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.