Technical Support Analyst
il y a 3 semaines
To enhance the experience of our team members and to support the expansion of our organization, we are seeking a Technical Support Analyst.
Key Responsibilities:
- Deliver technical assistance to users, both in-person and remotely.
- Provide second-level support for issues escalated by the help desk, collaborating closely to resolve problems efficiently while prioritizing user satisfaction.
- Engage in remote teamwork with international colleagues and project groups.
- Monitor and manage tickets that are escalated to other support divisions (such as Security and Technical Services).
- Document solutions and methodologies, ensuring the knowledge base of incidents and issues is consistently updated.
- Proactively suggest automation or process enhancements to boost user satisfaction.
- Identify recurring issues or requests to drive continuous improvement.
- Assist in evaluating new IT equipment and testing new software applications.
- Prepare IT setups for onboarding new employees.
- Execute onboarding and offboarding procedures in line with established protocols and service objectives.
- Occasional travel may be required to other offices.
Candidate Profile:
If you feel this opportunity aligns with your skills and experience, we encourage you to consider applying.
- Possess a degree in IT or a related field, or equivalent professional experience.
- Have a minimum of 2 years in a technical support role.
- Experience with core systems and account management tools, such as MS Azure AD and Google Workspace.
- Familiarity with project contributions.
Essential Skills:
- Strong written and verbal communication abilities, with a knack for effective interaction with colleagues and clients.
- Excellent interpersonal skills and a collaborative spirit.
- Proactive problem-solving capabilities and the ability to distill complex information.
- Detail-oriented, organized, and self-sufficient, while maintaining regular updates to management on progress.
- A service-oriented mindset and a commitment to providing solutions.
- Fluency in English is required.
Interview Process:
- Initial interview with Talent Acquisition.
- Discussion with the Hiring Manager.
- Final interview with the team.
Job Details:
- Permanent position.
- Full-time role.
- Job Level: 3.
- Compensation includes a fixed salary plus performance bonuses.
- Stock options available for all employees.
- Hybrid working model.
What We Offer:
- Stock option program for all employees.
- Quarterly bonuses and a competitive compensation package.
- A comprehensive onboarding program.
- Ongoing training in key competencies.
- Transparent opportunities for internal mobility.
- Days dedicated to community service.
- Support for mental health and well-being.
- High-quality office environments that promote collaboration.
- Subsidies for sports club memberships and creative classes.
- Comprehensive health insurance fully covered by the company.
- Subsidies for meals and various food options.
- Flexible workplace policies allowing for hybrid and office-based work.
- Support for relocation for international moves.
Diversity and Inclusion:
We are committed to fostering an inclusive environment where diverse perspectives are valued. We welcome applications from individuals of all backgrounds and experiences.
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