Customer Experience Manager
il y a 18 heures
We are seeking a highly skilled Customer Experience Manager to join our regional team at Teads. As a key member of our Customer Experience team, you will be responsible for the set-up, optimization, performance, and general stewardship of advertising campaigns.
Responsibilities- Oversee the post-sale process, including campaign set-up, pacing, and delivery, as well as incremental revenue generation and post-campaign analysis.
- Lead preparation for campaign activation through clear and concise communication efforts with clients.
- Analyze performance data to highlight key trends and provide actionable insights.
- Be the primary point of contact for all client communication post-sale.
- Develop and execute multiple incremental revenue prospecting plans each quarter.
- Assist in the onboarding of customers to our self-service buying platform.
- Contribute to the development of internal staff through consistent and thorough knowledge sharing exercises.
- A minimum of one to three years of relevant work experience at a digital media agency, publisher, SSP, DSP, or AdTech company.
- Extensive knowledge of the digital media industry, including branding advertising, programmatic advertising, and third-party verification vendors.
- Proven track record of exceptional time management, with the ability to effectively plan long-term and big-picture projects while maintaining day-to-day effectiveness.
- Strong attention to detail, with a focus on quality and continuous improvement.
- Ability to meet or exceed ambitious goals in a fast-paced, competitive environment.
- Excellent written and verbal communication skills, with the ability to engage with strategic clients and internal stakeholders.
- Collaborative approach, with a willingness to understand the interests and perspectives of others.
Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. Our modular platform allows partners to leverage buy-side, sell-side, creative, data, and AI optimization technologies.
As an end-to-end solution, Teads offers a single access point to buy the inventory of many of the world's best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand-safe, responsible advertising environments.
We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities.
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