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Customer Experience Representative
Il y a 2 mois
CooperSurgical, a leading fertility and women's healthcare company, is seeking a highly skilled Customer Experience Agent to join our team in Paris, France. As a key member of our local Customer Experience team, you will be responsible for managing and handling sales orders, complaints, and customer inquiries in a timely and efficient manner.
Key Responsibilities:- Manage and handle sales orders, including preparation of tenders for the public sector.
- Handle and manage complaints and return orders, ensuring follow-through and closure on open customer topics.
- Provide exceptional customer experience, handling various customer requests and inquiries.
- Track and manage sales orders, SROs, samples, freight tracking, and discount tracking, with bi-weekly updates to the team and monthly reports.
- Support finance with overdue invoices, credit/rebill actions, and account rebalancing.
- Perform minor administrative tasks to support the local sales office, such as vendor creation.
- 5 years' experience in international customer service, including order management, complaints, and credits.
- Proven experience in ERP systems and CRM systems, preferably Microsoft Dynamics 365 and Navision.
- Fluent in French and English languages, both written and spoken.
- Strong ability in business and customer support, with a collaborative, service-minded, structured, and quality-conscious approach.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO), a leading global medical device company. We are committed to delivering innovative solutions that enhance the work of healthcare professionals and improve patient outcomes. Our products and services are designed to meet the evolving needs of women's healthcare providers, and we are dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.
