Client Liaison
il y a 4 semaines
Responsibilities:
* Meet and exceed individual and store sales and other commercial KPIs
* Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
* Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
* Be efficient in following-up and delivering after-sales services to our clients
* Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
* Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
* Foster team work and a positive work climate
Requirements:
* A proven track record in delivering sales and exceeding targets
* Previous experience in Clientelling
* A strong interest in fashion, art, and culture
* Strong product knowledge and good understanding of store retail operations
* Understanding of competitor products
* Experience in working as part of a team
* Fluent in local language; English proficiency is desirable
* Other language knowledge is desirable
* Demonstrates Confidence, Curiosity, Conviction, and Care
* Enjoys being part of a team
* Energetic, Pro-active and self-motivated
* Detail-oriented and creative with a passion for selling
* Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
* Results driven and commercial mindset
* Flexible, collaborative and adaptable approach to work
Measures of Success:
* Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
* Service targets (Guest Experience, Net promoter score)
* New client acquisition (conversion and retention)
* Number of appointments held on a monthly basis
We are an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: France || Not Applicable || Paris || RETAIL OFFLINE || MAINLINE || n/a ||"}
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