Senior IT Support Manager

il y a 1 mois


Paris, Île-de-France Imerys Temps plein
Job Title: Senior Software Lead

This is a senior-level position within the IT Support team, responsible for leading the team and ensuring the delivery of high-quality IT services to end-users and clients.

Key Responsibilities:
  • Lead the IT Support team and ensure the delivery of IT services to end-users and clients.
  • Develop and implement IT service management processes and procedures.
  • Ensure the timely resolution of IT incidents and service requests.
  • Manage and maintain the IT service catalog and knowledge base.
  • Collaborate with other teams to ensure seamless IT service delivery.
  • Develop and implement training programs for IT staff.
  • Ensure compliance with IT policies and procedures.
Requirements:
  • 3-4 years of experience in a senior IT support role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Fluent English language skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

IMERYS is an equal opportunities employer and welcomes applications from all qualified candidates.


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