Senior IT Support Manager
il y a 1 mois
This is a senior-level position within the IT Support team, responsible for leading the team and ensuring the delivery of high-quality IT services to end-users and clients.
Key Responsibilities:- Lead the IT Support team and ensure the delivery of IT services to end-users and clients.
- Develop and implement IT service management processes and procedures.
- Ensure the timely resolution of IT incidents and service requests.
- Manage and maintain the IT service catalog and knowledge base.
- Collaborate with other teams to ensure seamless IT service delivery.
- Develop and implement training programs for IT staff.
- Ensure compliance with IT policies and procedures.
- 3-4 years of experience in a senior IT support role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Fluent English language skills.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
IMERYS is an equal opportunities employer and welcomes applications from all qualified candidates.
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