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Senior IT Support Specialist
Il y a 2 mois
Join Nutanix's Information Technology Group as a Senior IT Support Technician and take on a challenging role that requires advanced troubleshooting and technical support skills.
Key Responsibilities:- Provide technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
- Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
- Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
- Develop and deliver training sessions to analysts on new updates and changes.
- Participate in IT projects and initiatives aimed at improving Service Improvement and process improvements.
- Work in a 24x7x365 support model.
- Strong knowledge of IT service management frameworks such as ITIL.
- Proficiency in troubleshooting expertise in Windows OS, 10/11, Understanding of Linux/MacOS, M365, Intune, Basic Networking, Active Directory, and remote support tools.
- Strong customer service orientation and a commitment to delivering high-quality support to end-users.
- Experience with ticketing systems such as ServiceNow, Jira, and other CRM tools.
- Bachelor's degree required.
- Minimum of 5 years of experience in a technical support role, with at least 2 years in a senior or lead capacity.
- Customer service, technical training, and/or industry standard certifications preferred.
- 3+ years of experience in IT, Engineering Support, or related area.
- 2+ years of experience in operating system or software application troubleshooting.
Nutanix is an equal opportunity employer and welcomes applications from diverse candidates. Upon request, Nutanix will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
