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Technical Support Specialist
Il y a 2 mois
We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be the primary interface between first/second line support and core engineering teams.
You will handle work requests that have been routed for diagnosis and implementation, while regularly updating internal and/or external customers. The Technical Support Engineer will handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting.
Responsibilities- Provide support for internal and external customers
- Manage work requests that describe particular issues, software bugs or customer problems
- Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
- Provide general process analysis and make recommendations for improvements
- Participate in weekly on-call rotations for off-hour critical issues escalation
- Distinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolution
- Present complex technical information to non-technical audiences
- Provide accurate and complete problem resolution documentation for future reference and management reporting
- Take part in the creation and maintenance of knowledgebase data
- Continually increase subject matter knowledge on Medidata products
- Interact with other Medidata teams
- Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
- Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences
- Microsoft SQL Server and MySQL specific training/work experience
- Basic experience with C#, Java, Visual Studios and
- Experience with application debugging
- 1 – 3 years experience working in a regulated environment
- Basic experience with Ruby and HTML code
- Java debugging knowledge in Eclipse or Netbeans Java IDE
- Knowledge of Tomcat Apache web server
- Experience in the Pharmaceutical / Healthcare/Clinical industry a strong plus
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.
We are an equal opportunity employer and welcome applications from diverse candidates. Applications will be accepted on an ongoing basis until the position is filled.
