Technical Support Specialist F/H

il y a 4 semaines


IssylesMoulineaux, Île-de-France Axians Outsourcing Paris Temps plein

Role Overview

As a Technical Support Specialist at Axians, you will play a pivotal role in overseeing the management of outsourced information system monitoring services within the Information Systems Department (ISD). Your responsibilities will include coordinating activities related to incidents and requests, serving as a vital link between internal teams and external service providers.

  • Coordinate and manage outsourced information system monitoring operations.
  • Ensure compliance with established standards for system performance, availability, and security.
  • Oversee the tracking and resolution of incidents and requests.
  • Collaborate effectively with both internal and external teams to optimize resolution times.
  • Act as the primary liaison between internal ISD teams and the outsourced service provider.
  • Facilitate clear and effective communication among all stakeholders.
  • Prepare and present periodic reports on the performance of the monitoring service.
  • Analyze data trends, identify areas for improvement, and propose corrective measures.
  • Provide training to internal teams on the effective use of the monitoring service.
  • Promote awareness of best practices and security protocols among teams.
  • Regularly assess the quality of services delivered by the outsourced provider.
  • Implement processes for continuous improvement.

Candidate Profile

Educational Qualifications: Bachelor's degree in Engineering or a related field.

Fluency in English is essential.
Professional Experience: Demonstrated experience in managing outsourced services related to information system monitoring.

Technical Competencies:

  • Exceptional communication and coordination abilities.
  • Comprehensive understanding of incident and request management protocols.
  • Strong analytical skills for interpreting monitoring data.
  • Proven ability to collaborate with both internal and external teams.
  • Solid grasp of cybersecurity challenges.
  • University degree in computer science, information systems management, or a related discipline.
  • Relevant certifications in IT service management (e.g., ITIL) are advantageous.

Why Choose Axians?

Joining Axians means becoming part of a vibrant network of companies operating in 35 countries, generating significant revenue.

As the VINCI Energies brand focused on ICT solutions, Axians encompasses a broad spectrum of information and communication technologies, including Telecom Infrastructures, Cloud & Data Center, Enterprise Networks, Digital Workspace, Business Applications & Data Analytics, Cybersecurity, and Audiovisual solutions.

We assist our clients—ranging from private enterprises to public sector organizations and service providers—in their journey towards digital transformation.

Deeply committed to sustainable development, Axians aims for a 40% reduction in CO2 emissions by 2030, alongside initiatives in social inclusion and education through the VINCI Foundation and various educational partnerships.

Are you ready to embrace new challenges? Join a company that values human connections and benefits from the strength of the VINCI group, offering:

  • Close management and support.
  • Autonomous teams operating in a collaborative environment.
  • Opportunities for professional development, training, and mobility within an international group.
  • Participation in collective or individual social initiatives.

About Us

In a rapidly changing world, VINCI Energies is at the forefront of driving environmental transition through digital and energy solutions. Our teams deliver customized multi-technical solutions, from design to implementation, operation, and maintenance. With a strong local presence, our 2,000 companies are integral to our clients' energy choices, infrastructures, and processes, enhancing their reliability, efficiency, and sustainability.


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