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Front Office Associate
Il y a 2 mois
We are seeking a highly skilled and customer-focused Front Office Associate to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a smooth and efficient check-in and check-out experience for our guests.
Key Responsibilities- Provide quality and personalized customer service to all guests, responding to inquiries and resolving issues in a professional and timely manner.
- Maintain accurate and up-to-date records of guest interactions, including shift reports and log books.
- Collaborate with other departments to resolve administrative and operational issues, ensuring seamless communication and coordination.
- Ensure all guests receive a swift and professional check-in and check-out experience, including handling room assignments and key card distribution.
- Contribute to maintaining a clean and organized Front Office environment, adhering to hotel standards and protocols.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
- Ability to work independently and as part of a team, with a focus on delivering exceptional guest service.
- Basic computer skills and proficiency in hotel software systems.
