Software Support Professional
il y a 6 jours
Akeneo is the product experience company and global leader in Product Information Management (PIM); Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.
Competitive Salary PackageThe salary for this position ranges from 55,000 to 65,000 euros per year, depending on experience and qualifications. In addition to a competitive salary, Akeneo offers a comprehensive benefits package that includes flexible working hours, hybrid setup, annual All Staff gathering week, office parties, team offsites, top-notch onboarding program, and more.
Job DescriptionWe are looking for a Software Support Professional to join our growing team in Nantes. The Support team members are based in Nantes, Boston, and Sydney and are part of the Product department. As a Software Support Professional, you will be responsible for investigating highly technical issues and requests, delivering fantastic support experiences to our customers, improving your skillset through training and exposure to other programming languages featured in Akeneo products, and contributing to the ongoing success of the Support team.
Required Skills and Qualifications- 1-2 years of experience in application development or level 3 technical support
- Good knowledge of PHP and comfort with SQL
- Comfortable with Linux, VMs, and containerized applications
- Fluent in English and ability to communicate with native speakers at a professional level
- Flexible working hours and hybrid setup
- Annual All Staff gathering week, office parties, team offsites
- Top-notch 8-week onboarding programme for new teammates
- Competitive salary package ranging from 55,000 to 65,000 euros per year
- Complementary health insurance
- Massage sessions offered regularly and at a reduced price
- Personal remote allowance to maximize your home office environment
- Choose between MacOS or Linux
At Akeneo, we believe in investing in our employees' growth and well-being. We offer a range of benefits and perks to help you thrive in your role and beyond. Whether you're looking for opportunities to develop your skills, advance your career, or simply enjoy a healthy work-life balance, we've got you covered.
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