IT Sales Manager
il y a 3 semaines
Job Summary
We are seeking a highly skilled and experienced IT Sales Manager to join our team at JCDecaux. As a key member of our Front-Office Operations team, you will be responsible for providing production services to our growing number of business units.
Main Responsibilities
- Manage a team of Analysts based in France and India, ensuring high-quality service delivery and continuous improvement of SLAs and associated processes.
- Onboard new business units into our Operations organization and processes, ensuring seamless integration and effective communication.
- Manage Business users' Demands and Change Requests, providing timely and effective solutions to production issues and product deliveries.
- Animate monthly sessions with business units and Domain Managers, enhancing communication across users' communities.
- Prioritize fixes and change requests with product teams in alignment with SLA, measuring regular user satisfaction and sharing support KPIs and SLAs with Domain Management.
Working Environment
- The position is based in Neuilly, with occasional international trips.
- Our team operates using Agile Methods, and you will be working with a design and dev team to deliver high-quality solutions.
- You will be responsible for managing Business support and Analyst team members, ensuring effective collaboration and communication.
Requirements
- Leadership, Organization, and Planning skills, with a strong focus on energy, positive thinking, and excellent communication skills.
- Results-oriented problem solver with negotiation skills, able to work with all stakeholders (IT and business).
- Product and Business appetite, with a strong sense of service and a high level of fluency in English.
- Strong experience in IT application and Business Unit relationship, with ITIL certification a plus.
- International environment experience, with Agile delivery environment and methodology knowledge.
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