IT Sales Manager

il y a 3 semaines


NeuillysurSeine, Île-de-France JCDecaux Temps plein

Job Summary

We are seeking a highly skilled and experienced IT Sales Manager to join our team at JCDecaux. As a key member of our Front-Office Operations team, you will be responsible for providing production services to our growing number of business units.

Main Responsibilities

  • Manage a team of Analysts based in France and India, ensuring high-quality service delivery and continuous improvement of SLAs and associated processes.
  • Onboard new business units into our Operations organization and processes, ensuring seamless integration and effective communication.
  • Manage Business users' Demands and Change Requests, providing timely and effective solutions to production issues and product deliveries.
  • Animate monthly sessions with business units and Domain Managers, enhancing communication across users' communities.
  • Prioritize fixes and change requests with product teams in alignment with SLA, measuring regular user satisfaction and sharing support KPIs and SLAs with Domain Management.

Working Environment

  • The position is based in Neuilly, with occasional international trips.
  • Our team operates using Agile Methods, and you will be working with a design and dev team to deliver high-quality solutions.
  • You will be responsible for managing Business support and Analyst team members, ensuring effective collaboration and communication.

Requirements

  • Leadership, Organization, and Planning skills, with a strong focus on energy, positive thinking, and excellent communication skills.
  • Results-oriented problem solver with negotiation skills, able to work with all stakeholders (IT and business).
  • Product and Business appetite, with a strong sense of service and a high level of fluency in English.
  • Strong experience in IT application and Business Unit relationship, with ITIL certification a plus.
  • International environment experience, with Agile delivery environment and methodology knowledge.

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