IT Change Management Trainee F/H

il y a 3 semaines


IvrysurSeine, Île-de-France RATP DEVELOPPEMENT Temps plein

IT Change Coordination Assistant at RATP Dev

We are seeking a motivated and meticulous individual to join our team as an IT Change Coordination Assistant. In this capacity, you will collaborate closely with the IT Change Manager to address challenges in various tools utilized by internal teams, including ticketing systems and other operational applications.

  • Support the IT Change Manager in recognizing and prioritizing reported challenges and modifications.
  • Engage with business units to explore and resolve updates in ticketing systems and other operational applications.
  • Work in tandem with developers and IT engineers to deploy fixes and solutions for identified challenges and modifications.
  • Evaluate and validate changes to ensure they effectively tackle reported issues.
  • Relay updates and progress in issue resolution to stakeholders and internal teams.
  • Document issue resolution protocols and maintain a record of corrections made.
  • Educate and assist internal teams in effectively utilizing tools and systems.
  • Stay informed on emerging technologies and industry best practices to enhance tool utilization continuously.

Position Overview:

  • Location: Paris 12th
  • Schedule: 3 weeks on/1 week off

Qualifications:

  • Bachelor's degree or Master's degree in IT or a related discipline.
  • Experience in technical support or IT change management.
  • Strong understanding of computer systems and tools, including ticketing systems and operational applications.
  • Exceptional problem-solving abilities and capacity to analyze complex technical challenges.
  • Strong communication skills and capability to collaborate effectively with multidisciplinary teams.
  • Attention to detail and precision in issue reporting and problem resolution.
  • Ability to prioritize tasks and manage them efficiently in a dynamic environment.
  • Experience with issue tracking and resolution tools is advantageous.
  • Fluency in English and French.

If you excel in a collaborative setting and take pleasure in addressing intricate technical challenges, we encourage you to consider this opportunity.

RATP Dev is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all our employees. Join us



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