Junior IT Change Support Specialist F/H

il y a 3 semaines


IvrysurSeine, Île-de-France RATP DEVELOPPEMENT Temps plein

IT Change Coordination Assistant at RATP Dev

We are seeking a motivated and meticulous individual to join our organization as an IT Change Coordination Assistant. In this capacity, you will collaborate closely with the IT Change Manager to address challenges in various systems utilized by internal teams, including ticketing platforms and other operational applications.

  • Support the IT Change Manager in recognizing and prioritizing reported challenges and modifications.
  • Engage with business units to explore and resolve updates in ticketing platforms and other operational applications.
  • Work in tandem with developers and IT engineers to execute solutions for identified challenges and modifications.
  • Evaluate and confirm changes to ensure they effectively resolve reported issues.
  • Relay updates and progress in issue resolution to stakeholders and internal teams.
  • Document procedures for issue resolution and maintain a record of corrections made.
  • Educate and assist internal teams in effectively utilizing tools and systems.
  • Keep abreast of emerging technologies and industry best practices to enhance tool utilization continuously.

Position Details:

  • Location: Paris 12th
  • Schedule: 3 weeks on/1 week off

Qualifications:

  • Bachelor's or Master's degree in IT or a related discipline.
  • Experience in technical support or IT change management.
  • Strong understanding of computer systems and tools, including ticketing platforms and operational applications.
  • Exceptional problem-solving abilities and capacity to analyze intricate technical issues.
  • Strong communication skills and ability to collaborate effectively with multidisciplinary teams.
  • Attention to detail and precision in issue reporting and problem resolution.
  • Ability to prioritize tasks and manage them effectively in a dynamic setting.
  • Experience with issue tracking and resolution tools is advantageous.
  • Fluency in English and French.

If you excel in a collaborative environment and enjoy tackling complex technical challenges, we encourage you to consider this opportunity.

RATP Dev is an equal opportunity employer. We embrace and celebrate diversity and are dedicated to fostering an inclusive environment for all our employees. Join us



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