Assistant for IT Change Coordination F/H
il y a 3 semaines
IT Change Support Trainee at RATP Dev
We are seeking a motivated and detail-focused individual to join our team as an IT Change Support Trainee. In this position, you will collaborate closely with the IT Change Manager to assist in resolving challenges within various tools utilized by internal teams, including ticketing systems and other operational platforms.
- Support the IT Change Manager in recognizing and prioritizing reported challenges and modifications.
- Engage with business units to investigate and address updates in ticketing systems and other operational platforms.
- Work in tandem with developers and IT engineers to implement solutions for identified challenges and modifications.
- Conduct testing and validation of changes to ensure they effectively resolve reported issues.
- Provide updates and progress reports on issue resolution to stakeholders and internal teams.
- Document procedures for issue resolution and maintain a record of corrections made.
- Train and assist internal teams in the effective use of tools and systems.
- Stay informed about emerging technologies and industry best practices to enhance tool utilization.
Position Overview:
- Location: Paris 12th
- Schedule: 3 weeks on/1 week off
Qualifications:
- Bachelor's or Master's degree in IT or a related discipline.
- Experience in technical support or IT change management.
- Strong understanding of computer systems and tools, including ticketing systems and operational platforms.
- Excellent analytical skills and ability to resolve complex technical challenges.
- Strong communication skills and ability to collaborate effectively with multidisciplinary teams.
- Attention to detail and precision in issue reporting and problem resolution.
- Ability to prioritize tasks and manage them effectively in a dynamic environment.
- Experience with issue tracking and resolution tools is advantageous.
- Fluency in English and French.
If you excel in a collaborative setting and enjoy tackling complex technical challenges, we encourage you to consider this opportunity.
RATP Dev is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all our employees. Join us
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