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Customer Service Representative
Il y a 2 mois
At HOERBIGER, we are seeking a highly skilled Customer Service Representative to join our Sales team in Avignon, France. As a key member of our team, you will be responsible for ensuring the best possible customer experience, serving a defined set of customers, and processing orders in a timely manner.
Key Responsibilities:
- Ensure customer satisfaction through prompt and efficient order processing
- Collaborate with Key Account Managers to serve customers and drive sales growth
- Process customer orders, convert and verify order data, and track orders through production
- Release EDI orders and create shipping documents for domestic and international customers
- Properly invoice customers and ensure compliance with internal and external regulations
- Communicate closely with international subsidiaries and provide proactive information to customers
- Process customer complaints in cooperation with the Quality Management department
Requirements:
- Commercial background and training (office clerk, industrial clerk, etc.)
- Experience in processing orders, sales orders, and purchase orders, preparing delivery notes and invoicing
- High customer orientation and strong communication skills
- Ability to work in a team, friendly and open demeanor
- High level of flexibility and resilience to stress and ability to cope with different needs
- Experience with MS Office and ERP systems, knowledge of SAP an advantage
- Good written and spoken English skills, other languages welcome
About HOERBIGER:
HOERBIGER is a leading international full-service provider in constructive explosion protection, protecting lives and offering safety where it can be dangerous. We are part of the HOERBIGER Group and are committed to delivering exceptional customer service and support.
