Customer Service Liaison
il y a 2 semaines
At HOERBIGER, we're committed to protecting lives and ensuring safety in high-risk environments. As a key member of our Sales team, we're seeking a highly skilled Customer Service Representative to join our Avignon branch in France.
Key Responsibilities:
- Deliver exceptional customer experiences through timely and accurate order processing
- Collaborate with Key Account Managers to serve a defined set of customers
- Process customer orders efficiently, ensuring seamless communication and resolution
- Verify and convert order data, tracking orders through production and release of EDI orders
- Prepare shipping documents and ensure proper invoicing
- Ensure customer requirements are met, adhering to internal and external regulations
- Communicate closely with international subsidiaries, providing proactive updates to customers
- Process customer complaints in cooperation with the Quality Management department
Requirements:
- Commercial background and training
- Experience in order processing, sales orders, and purchase orders
- Strong customer orientation and excellent communication skills
- Ability to work in a team, with a friendly and open demeanor
- High level of flexibility and resilience to stress
- Proficiency in MS Office and ERP systems, with SAP knowledge an advantage
- Good written and spoken English skills, with other languages welcome
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