Customer Service Specialist
il y a 1 semaine
IEP Technologies HOERBIGER Safety Solution is part of the HOERBIGER Group, a leading international full-service provider in constructive explosion protection.
We protect lives and offer safety where it can be dangerous.
For our Sales team, we are looking for a new employee to work in Avignon, France, with immediate effect.
Key Responsibilities:
- Ensure the best possible customer experience
- Serve a defined set of customers together with the respective Key Account Manager
- Timely processing of customer orders
- Conversion and verification of order data
- Tracking of orders through production process in the German-based production via SAP
- Release of EDI orders
- Creation of all necessary shipping documents for domestic and inside Europe
- Proper invoicing
- Ensure that customer requirements are met
- Compliance with internal and external regulations
- Collaborate and communicate closely with our international subsidiaries
- Continuous order tracking and proactive information to customers in the event of any changes
- Processing customer complaints in cooperation with the QM department
Requirements:
- Commercial background and training (office clerk, industrial clerk, etc.)
- Experience in processing orders, sales orders, and purchase orders, preparing delivery notes/shipping documents, and invoicing
- High customer orientation and strong communication skills
- Ability to work in a team, friendly and open demeanor
- High level of flexibility and resilience to stress and ability to cope with different needs
- Experience with MS Office and ERP systems, knowledge of ERP "SAP" an advantage (better SAP 4.7 or SAP 6.0 or SAP HANA)
- Good written and spoken English skills, other languages welcome
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