Shift Team Lead

il y a 2 semaines


ValdIsère, Auvergne-Rhône-Alpes, France RaceTrac Temps plein

Job Summary:

This role is responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. The ideal candidate will lead the shift, continually delivering on RaceTrac's mission of making lives simpler and more enjoyable through friendly service, food execution, clean focus, leading talent, and driving success.

Responsibilities:

  • Provide exceptional customer service, ensuring a courteous, frictionless, and elevated experience for guests.
  • Foster positive and professional relationships with coworkers and guests, maintaining a consistent team-oriented attitude.
  • Communicate respectfully and efficiently complete guest transactions at the cash register or self-checkout stations, suggesting products that complement purchases.
  • Address and mitigate any guest concerns on designated shifts with a sense of urgency, involving appropriate regional team members as needed.
  • Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations.
  • Ensure that all food offers are available and the store is clean and fully stocked to provide an elevated guest experience.
  • Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand.
  • Clean food preparation areas and equipment to RaceTrac standards.
  • Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
  • Lead the coaching, training, and assessment of direct reports while adhering to operational standards.
  • Provide feedback and recommendations on employee performance and development to the General Manager.

Qualifications:

  • High School Diploma or GED in progress or completed.
  • 2-3 years' work experience preferred.
  • 1+ years management experience preferred.
  • Previous experience working in high-volume, guest-focused, transactional environments preferred.
  • Excellent written and verbal communication skills.
  • Takes initiative.
  • Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.
  • May be required to obtain and maintain food handler permits and alcohol server permits, based on local or state requirements.

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