Head of Global End User Support

il y a 5 jours


Paris, Île-de-France CEVA Logistics Temps plein
Job Title: Head of Global End User Support

Ceva Animal Health is seeking a highly skilled and experienced professional to lead our global end user support team. As a key member of our IT organization, you will be responsible for ensuring the highest level of service delivery to our employees and partners worldwide.

Key Responsibilities:
  • Develop and implement a global end user support strategy that aligns with our company's business objectives.
  • Build and manage a high-performing team of end user support specialists who are experts in their field.
  • Collaborate with cross-functional teams to ensure seamless service delivery and resolve complex technical issues.
  • Develop and maintain relationships with key technology partners and vendors to ensure the best possible service delivery.
  • Monitor and analyze service metrics to identify areas for improvement and implement process changes as needed.
Requirements:
  • 10+ years of end user support experience with a strong background in IT service management.
  • Proven track record of leading high-performing teams and developing strategic partnerships.
  • Excellent communication and interpersonal skills with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills with the ability to think critically and make informed decisions.
  • Proficient in IT service management tools and technologies, including Ivanti.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • The chance to work with a global organization that is committed to making a positive impact on the world.


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