Senior Collections Manager
il y a 1 semaine
Job Summary
AIG is seeking a highly skilled Senior Collections Manager to oversee the day-to-day activities of the FBL Cluster collections teams. The successful candidate will be responsible for monitoring and achieving monthly performance measurements of all accounts, managing and working closely with Account Handlers, Operations, and all Profit Centres to ensure all targets are met.
Key Responsibilities
- Monitor problem accounts through to resolution, assisting Client Contacts, Profit Centres, and Brokers when required.
- Monitor and review statistics to ensure Cash movement and receipt of payments comply with KPI's targets.
- Ensure that all un-reconciled cash items are under query, within one month of receipt of payment.
- Approve and authorise payments transactions and all adjustments and Write Off.
- Supervise Vilnius BPO performance and handle daily communication and relationship.
- Undertake any other duties or projects as appropriate within the competence, as required by the direct manager.
Requirements
- Background in money management and credit analysing, with experience in the insurance industry an advantage.
- 5+ years' experience in supervising and managing teams.
- Ability to work with and achieve set targets within specific time frames.
What We Offer
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
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