Front Office Manager
Il y a 2 mois
Job Title: Front Office Manager
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Oxford Hawkwell House Hotel. As a key member of our hotel's management team, you will be responsible for leading the Front of House department and ensuring operational excellence in all areas of the hotel.
Main Responsibilities:
- Lead and Motivate the Front Office Team: You will be responsible for leading, motivating, and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets.
- Drive Loyalty Programmes: You will drive the ALL Accor Loyalty programme and ensure programme benefits are applied to our loyal guests.
- Duty Management: You will be required to manage duty shifts and ensure that the hotel is running smoothly at all times.
- Exceed Departmental Targets: You will be responsible for exceeding departmental targets and identifying new opportunities to increase profit contributions and cost control.
- Participate in Revenue and Sales Activities: You will actively participate in any revenue and sales activities operated by head office and any specific operational activities.
- Recruit and Train Staff: You will be responsible for recruiting and training new staff to ensure that the front office team is well-equipped to deliver excellent customer service.
- Deal with Guest Enquiries: You will be responsible for dealing with guest enquiries and resolving customer complaints in a professional and timely manner.
- Create a Memorable Guest Experience: You will be responsible for creating a memorable guest experience for our guests that will leave them wanting to return for more.
Requirements:
- Experience: You will have experience in a similar role or supervisor role with 2-3 years experience.
- Leadership Skills: You will have strong leadership, interpersonal, and training skills.
- Communication Skills: You will have good communication and customer contact skills.
- Results-Oriented: You will be results-oriented with an eye for detail.
- Ability to Multi-Task: You will have the ability to multi-task, work well in stressful and high-pressure situations.
- Team Player: You will be a team player and builder.
- Motivator: You will be a motivator and self-starter.
- Professional Presentation: You will be well-presented and professionally groomed at all times.
What We Offer:
We offer a range of benefits to our employees, including:
- Training and Development Programmes: We offer training and development programmes to help you develop your skills and career.
- Discount Card: You will receive a discount card to be used in Accor hotels worldwide.
- Complimentary Stays: You will receive complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
- Meals on Duty: You will receive meals on duty.
- Uniforms and Dry Cleaning: You will receive uniforms and dry cleaning.
- Recommend a Friend Scheme: You will be eligible for our recommend a friend scheme.
- Employee Advisory Service: You will have access to our employee advisory service.
- Discounts in Shops and Hotel Partners: You will receive discounts in shops and hotel partners (Europcar, Merlin Entertainment etc.).
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