Operations Manager

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Company Overview

At Accor, we pride ourselves on delivering exceptional experiences in the hospitality industry. Our commitment to excellence is reflected in our dedication to providing a welcoming environment for both business and leisure travelers.


Position Overview

As a Duty Manager, you will play a crucial role in overseeing the daily operations of the front office. Your leadership will ensure that our guests receive the highest level of service while maintaining the hotel's standards.


Key Responsibilities

Front Office Management

Lead daily team briefings to ensure all staff are informed and aligned with operational goals. Supervise front office staff to guarantee the delivery of superior service and adherence to departmental standards. Collaborate with other departments to address operational challenges and enhance guest experiences. Ensure compliance with safety and security protocols, managing any emergencies that may arise.

Team Leadership

Identify and nurture potential in team members, fostering their professional growth. Monitor staff appearance, demeanor, and professionalism to uphold the hotel's reputation. Create weekly staff schedules based on business forecasts and service standards.

Additional Duties

Maintain comprehensive knowledge of all hotel services, including food and beverage offerings. Be well-versed in fire safety and emergency procedures to ensure guest and staff safety. Perform other tasks as assigned by hotel management to support operational efficiency.
Qualifications
Diploma in Hospitality or Tourism Management. At least 2 years of relevant experience in a similar role. Proficient in English and Vietnamese, with strong communication skills. Familiarity with MS Office applications, including Excel, Word, and PowerPoint. Demonstrated leadership and interpersonal skills. Detail-oriented with a focus on service excellence. Ability to thrive in high-pressure environments and manage multiple tasks effectively.
Benefits
Enjoy a balanced work schedule with 2 days off per week. Comprehensive social insurance coverage from your first day of employment. Access to employee benefits, including discounted rates at Accor hotels worldwide. Opportunities for professional development through Accor's learning programs. Potential for career advancement within the organization. Engage in community initiatives through our Corporate Social Responsibility programs.

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