Quality Assurance and Customer Relations Specialist
il y a 4 semaines
Job Title: Quality Assurance and Customer Relations Specialist
DERICHEBOURG Multiservices stands as a prominent provider of outsourced solutions for both industrial and service sectors, including public institutions and local governments.
With a diverse workforce representing 118 nationalities, DERICHEBOURG Multiservices and its affiliates effectively contribute to the growth of clients globally by enhancing their operational efficiency, organizational structure, and cost management.
As a key player in the sanitation sector, DERICHEBOURG Propreté & Services Associés delivers a comprehensive suite of cleaning and maintenance offerings, ranging from basic tasks to specialized operations.
Core Responsibilities
- Oversee quality assurance and manage customer relations at the ATOLL laundry facility.
Key Responsibilities
- Address internal customer inquiries related to the installation.
- Respond to external customer inquiries from various partners.
- Monitor complaints and execute corresponding action plans.
- Conduct, analyze, and report on customer satisfaction surveys.
- Develop an action plan based on the findings of the surveys.
- Facilitate training sessions for laundry representatives.
- Supervise requests for linen supplies.
- Ensure quality oversight of linen suppliers, focusing on technical compliance and inventory management.
Candidate Profile
- Open to entry-level candidates.
- Permanent position at a managerial level.
- Educational background ranging from BAC +2 to BAC +5.
- Proficient in computer skills and written communication.
- Desired attributes: Attention to detail, Initiative, Independence, Ability to prioritize, Strong interpersonal skills, Team-oriented, Customer-focused mindset.
Additional benefits include a 13th-month salary, meal vouchers, a 50% employer contribution towards health insurance, paid sick leave for dependents, and opportunities for internal training.
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