Quality and Client Relations Specialist
il y a 5 jours
About Derichebourg Multiservices
Derichebourg Multiservices is a leading provider of external services to industrial and tertiary companies, public services, and communities.
With a workforce of 37,300 employees from 118 nationalities, Derichebourg Multiservices and its subsidiaries support the sustainable development of over 15,000 clients worldwide by contributing to the optimization of their performance, organization, and cost management.
Our Mission
We are committed to delivering high-quality services that meet the evolving needs of our clients.
About the Role
We are seeking a Quality and Client Relations Specialist to join our team at the ATOLL laundry facility on the CEA Marcoule site.
Key Responsibilities
- Monitor and respond to internal client requests (CEA Marcoule)
- Monitor and respond to external client requests (ORANO Tricastin, Melox, CEA Cadarache, CEA Saclay)
- Manage customer complaints and implement associated activity plans
- Conduct and analyze customer satisfaction surveys
- Develop and implement action plans based on survey results
- Organize and facilitate training sessions for laundry correspondents
- Monitor and manage laundry inventory and supplier relationships
Requirements
- Basic knowledge of quality and client relations principles
- Ability to work independently and prioritize tasks
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a team environment
Benefits
- 13th month bonus
- Meal voucher
- 50% employer-covered health insurance
- Reimbursed sick leave for children
- Internal training opportunities
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