Enterprise Customer Success Manager

il y a 1 mois

Paris, Île-de-France Nabla Temps plein

Key Responsibilities

  • Customer Relationship Management: Foster strong relationships with key enterprise accounts, understanding their needs and delivering value to customer stakeholders. Develop champions of Nabla's product and turn pilots into success stories.
  • Provider Onboarding: Lead the onboarding process for new customers, ensuring a seamless transition for all providers and quick adoption of our product.
  • Performance Tracking: Monitor account health and performance metrics, providing regular insights to internal stakeholders.
  • Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
  • Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

Qualifications

  • Experience: 5+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company.
  • Industry Knowledge: Strong understanding of the healthcare industry and the needs of clinicians.
  • Communication Skills: Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
  • Technical Aptitude: Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus.
  • Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.

Nabla prioritizes your well-being, ensuring you excel in your work. As a valued member of our team, you'll enjoy:

  • Stock ownership offered to all employees
  • 16 weeks of paid maternity leave
  • Remote-friendly work environment
  • Culture of trust & accountability
  • Allocated budget for a comfortable home office space

Life at Nabla

Join a team of excellence-driven, curious, and kind individuals committed to making doctors' lives easier and improving healthcare experiences. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We leverage AI to do more for doctors, prioritize collaboration, and consistently look for ways to improve. Our team is passionate about delivering exceptional outcomes and making a meaningful impact in the healthcare industry.

We're a fun-loving team that values work-life balance. Our #nablabla channel is as active as our #feature-show-off channel, and we enjoy regular game nights, exercise sessions, and snacks.

Diversity and inclusivity are fundamental values at Nabla. We welcome applicants from diverse backgrounds and believe that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.

  • Enterprise Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Atlassian Temps plein

    Job DescriptionAtlassian is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve maximum value from our solutions.Key Responsibilities:Develop and execute customer success plans to drive business growth and customer...

  • Enterprise Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Cyber Search Ltd Temps plein

    Job Title: Enterprise Customer Success ManagerJob Summary:We are seeking an experienced Enterprise Customer Success Manager to join our team. The successful candidate will be responsible for developing and maintaining strong relationships with our mid-market clients in the EU, driving revenue growth through upselling and cross-selling, and providing...

  • Enterprise Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France StrongDM Temps plein

    Customer Success ManagerStrongDM is driven by a clear mission: Secure Access, Zero Trust. We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic,...

  • Enterprise Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Cyber Search Ltd Temps plein

    Role: Enterprise Customer Success Manager.Salary: €60k plus bonus, benefits and RSUHybrid: 3 days in officeBased: Paris, FranceOur Client is a Nasdaq listed Software Company. The world's leading platform to accelerate and enable, direct-to-consumer, global e-commerce growth.Growing rapidly since 2013, operating from offices globally and is the chosen...

  • Enterprise Account Manager

    il y a 4 semaines

    Paris, Île-de-France Hootsuite Temps plein

    About the RoleWe're looking for a Senior Client Manager to join our team and support high-value customers in the assigned vertical. In this role, you'll be responsible for providing the tools and resources to achieve their business goals on social media.Key ResponsibilitiesManage a defined set of Enterprise accounts, focused on increasing their adoption and...

  • Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Ratecard Temps plein

    Customer Success RoleWe are seeking a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our enterprise-level clients.Your primary focus will be to ensure customer satisfaction, retention, and growth by understanding their business...

  • Enterprise Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Akeneo Temps plein

    Unlock Customer Success with AkeneoAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM), empowering businesses to create a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.As an Enterprise Customer Success Manager at...

  • Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Brevo Temps plein

    Customer Success Manager Job DescriptionBrevo is a leading Customer Relationship Management (CRM) suite that empowers organizations to connect with people using technology for their success. As a Customer Success Manager, you will be responsible for managing portfolios and serving as the main point of contact for our enterprise clients.Your objectives will...

  • Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Amplitude Temps plein

    About AmplitudeAmplitude is a leading digital analytics platform that empowers companies to unlock the full potential of their products. With over 3,200 customers worldwide, including top brands like Atlassian, Jersey Mike's, and Under Armour, Amplitude provides a self-service platform for data-driven decision-making.Job DescriptionWe're seeking a highly...

  • Technical Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Brevo Temps plein

    Technical Customer Success ManagerBrevo, a leading Customer Relationship Management (CRM) suite, is seeking a Technical Customer Success Manager to join its Customer Success Team in the Paris office. As the main point of contact for enterprise clients, you will be responsible for resolving sophisticated technical issues and maintaining client...

  • Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Aplo Temps plein

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Trustpair. As a key member of our Customer Department, you will be responsible for ensuring the satisfaction and success of our growing portfolio of clients.As a Customer Success Manager, you will work closely with our clients to understand their...

  • Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Amplitude Temps plein

    About AmplitudeAmplitude is a leading digital analytics platform that empowers companies to unlock the full potential of their products. With a strong focus on customer success, we help businesses like yours gain valuable insights into customer behavior and drive growth through data-driven decision making.Job DescriptionWe are seeking a highly motivated and...

  • Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Yoobic, Ltd. (Italy) Temps plein

    Customer Success ManagerAt Yoobic, Ltd. (Italy), we're seeking a talented Customer Success Manager to join our team in Paris or Madrid. As a key member of our Customer Success team, you'll work closely with our French and Spanish clients to ensure their adoption and continued success with our solution.The ideal candidate will have strong experience in a...

  • Technical Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Brevo Temps plein

    Technical Customer Success ManagerBrevo is a leading Customer Relationship Management (CRM) suite that empowers organizations to connect with people using technology for their success. Our platform provides a unified view of the entire customer journey, enabling businesses to grow with intuitive marketing and sales tools. With over 500,000 businesses across...

  • Senior Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Zendesk, Inc. Temps plein

    Job OverviewWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Zendesk, Inc. This is a critical role that requires a strong leader with a proven track record of driving customer success and growth.Key ResponsibilitiesMentor and coach junior customer success managers to develop their skills and knowledge.Lead...

  • Technical Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Brevo Temps plein

    Technical Customer Success ManagerBrevo is a leading Customer Relationship Management (CRM) suite that empowers organizations to connect with people using technology for their success. Our platform provides a unified view of the entire customer journey, enabling businesses to grow with intuitive marketing and sales tools. With over 500,000 businesses across...

  • SaaS Customer Success Manager II

    il y a 1 mois

    Paris, Île-de-France F5 Temps plein

    Customer Success Manager IIAt F5, we're committed to empowering organizations to create, secure, and run applications that shape the future of cybersecurity and digital innovation. We're seeking an exceptional Customer Success Manager II to join our dynamic team and drive customer adoption and success for F5 Distributed Cloud solutions.Key...

  • Enterprise Client Advocate

    il y a 4 semaines

    Paris, Île-de-France Brevo Temps plein

    Customer Success Manager Job SummaryBrevo is seeking a Customer Success Manager to join our Customer Success Team in the Paris office. As a Customer Success Manager, you will be responsible for managing portfolios and serving as the main point of contact for our enterprise clients.Your objectives will be to drive adoption, satisfaction, growth, and retention...

  • Enterprise Customer Success Manager EMEA

    il y a 4 semaines

    Paris, Île-de-France Canonical Group Ltd Temps plein

    Customer Success Manager Role at CanonicalCanonical is seeking a skilled Customer Success Manager to join our team in the EMEA region. As a Customer Success Manager, you will be responsible for developing trust with our customers and providing them with the best possible experience navigating our vast offering.Key responsibilities include:Onboarding new...

  • Customer Success Advocate

    il y a 4 semaines

    Paris, Île-de-France Nutanix Temps plein

    The Technical Account Manager role at Nutanix is a critical position that requires a deep understanding of enterprise data center environments and a strong ability to build trusted advisor relationships with customers.The ideal candidate will have a strong background in virtualization, data center infrastructure, and customer-facing roles, with a proven...