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Enterprise Account Manager
il y a 1 mois
We're looking for a Senior Client Manager to join our team and support high-value customers in the assigned vertical. In this role, you'll be responsible for providing the tools and resources to achieve their business goals on social media.
Key Responsibilities- Manage a defined set of Enterprise accounts, focused on increasing their adoption and growth
- Review customer health and flag and address any risks for churn
- Partner with sales team to drive upsell opportunities
- Identify happy customers that can be used as references
- ~5+ years of relevant work experience in SaaS customer success, account management, or a strategic consulting organization
- ~ Prior success in achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
- ~ Prior knowledge of (or willingness to learn) marketing and advertising technology
