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Enterprise Customer Success Manager
il y a 1 mois
Role: Enterprise Customer Success Manager.
Salary: €60k plus bonus, benefits and RSU
Hybrid: 3 days in office
Based: Paris, France
Our Client is a Nasdaq listed Software Company. The world's leading platform to accelerate and enable, direct-to-consumer, global e-commerce growth.
Growing rapidly since 2013, operating from offices globally and is the chosen partner of hundreds of brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Versace and more.
They are looking for an Enterprise Customer Success Manager (CSM) who will ensure the long-term success of their Mid-Market clients in the EU.
The Enterprise CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.
They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs.
This is a hybrid position with 3 days in the office (Paris) and 2 days remote.
Responsibilities:
- Operate as the lead point of contact for all clients, liaising with the relevant internal stakeholders to ensure a quick process.
- Develop a trusted advisor relationship with key accounts.
- Generate revenue though up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
- Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements:
- Written and verbal fluency in English and any other European Language
- At least 4+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to analyse and present data and trends to stakeholders and clients.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.
- BA/BS degree or equivalent preferable.
With their clients being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Note: Unfortunately, we are unable to support with visa sponsorships.
Our client is an equal opportunity employer. Their team is made up of people from a wide variety of backgrounds and lifestyles. They embrace diversity and welcome applications from people of all walks of life. Their people play the key role in their success, and are always looking for more driven, talented, and ambitious individuals to join a growing international family.
