Front Office Ambassador

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Guest Relations Agent

Job Summary: We are seeking a highly skilled Guest Relations Agent to join our team at Mövenpick Hotels & Resorts. As a key member of our front office team, you will be responsible for ensuring that all guests receive a personalized, warm, and efficient service from arrival to departure.

Responsibilities:

  • Provide exceptional guest service, responding promptly to all requests and inquiries
  • Coordinate with other departments to ensure seamless guest experiences
  • Assist with room allocation, key management, and VIP guest arrivals
  • Process check-ins and check-outs efficiently and professionally
  • Escalate guest complaints and concerns to the Front Office Manager

Requirements:

  • Excellent communication and interpersonal skills
  • Familiarity with front office procedures and Operational Standards Manual
  • Ability to work effectively in a team environment
  • Positive attitude and strong problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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