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Telephone Activity Supervisor

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MarcqenBarul, Hauts-de-France iscod alternance Temps plein

Shape the Future of Customer Service in a Thriving Online Insurance Company

We are seeking a highly motivated and results-oriented Telephone Activity Supervisor to join our dynamic team. In this role, you will play a crucial part in ensuring seamless operations across various departments, including Sales, Customer Experience, and Multiskills.

  • Masterful Call Flow Management: Directly oversee inbound and outbound call flows, ensuring efficient routing and optimal customer service delivery.
  • Strategic Staffing Optimization: Analyze daily activity patterns to effectively allocate staff resources, maximizing productivity during peak periods.
  • Data-Driven Performance Enhancement: Consistently monitor operational indicators, identifying areas for improvement and implementing strategies to elevate team performance.

Your Expertise Matters:

  • Proven experience in recruiting diverse talent pools, fostering a collaborative and high-performing work environment.
  • A strong commitment to delivering exceptional customer experiences and exceeding expectations.

Ideal Candidate Profile:

  • Bachelor's degree in Business Management or a related field.
  • Exceptional analytical skills with the ability to adapt to changing priorities.
  • Customer-centric mindset with a passion for providing outstanding service.