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L2 Technical Support Engineer
Il y a 2 mois
IT Support Technician
About Allied Worldwide
Allied Worldwide is a premier provider of IT solutions and services, delivering adaptable resources to organizations around the globe. Our commitment to providing cost-effective and efficient business solutions has established us as a trusted partner for our clients. We are currently in search of a skilled IT Support Technician to enhance our team.
Key Responsibilities:
- Deliver 2nd Line desktop and application support
- Diagnose and resolve issues related to desktop operating systems
- Repair hardware and peripheral malfunctions
- Collaborate with the service desk team to uphold service standards
- Escalate urgent incidents to management
- Participate in service enhancement initiatives
- Support project-related tasks
Required Skills:
- Experience in a Service Desk environment
- Proficient in Windows Desktop Operating Systems
- Support experience with mobile technology
- Solid understanding of network configurations
- Familiarity with Microsoft Office suite
Experience & Qualifications:
- At least 3-5 years of experience in IT support
- Certifications in relevant technologies are advantageous
